About moove.xyz

moove.xyz is a global Web3 fintech platform built for the permissionless and effortless movement of value. We empower businesses and consumers anywhere to send, receive, stake, and swap any cryptocurrencies across any blockchains — all in one single platform.

We are one of the first Web3 fintech companies globally to innovate and build a full-stack crypto payments and decentralised finance infrastructure, enabling an integrated and comprehensive coverage across multi-chain wallet access, personalised wallet handles, cross-chain token swaps, embedded cross-chain transactions and a decentralised social financial network. Our key products include Moove Profile, Moove Send, Moove Receive, Moove Stake, Moove Swap, Moove Rewards, Moove Discover and more.

Our mission is simple — to create and distribute permissionless and effortless financial technology for the next 1 billion Web3 users. We fundamentally believe that the future of the movement of money and value shall be costless, borderless, permissionless, effortless, and built for everyone — and we're building the ultimate Web3 fintech platform to make that future real.

Your money. Your move.

About the Role

We're looking for an Operations Manager to ensure the day‑to‑day operations of moove.xyz run smoothly, reliably, and at scale. This role is the operational backbone of our Web3 fintech platform, responsible for keeping users supported, funds managed, partners coordinated, and internal processes running seamlessly. As an Operations Manager, you'll sit at the intersection of customer experience, finance operations, and ecosystem execution.

This role is critical to moove.xyz's growth because trust, reliability, and consistency are fundamental to financial infrastructure. Your work will directly impact how quickly users get support, how accurately treasury movements are handled, how efficiently partners are onboarded and managed, and how smoothly the platform operates as transaction volume grows. From resolving user issues to managing operational workflows behind the scenes, you'll help ensure moove.xyz delivers a world‑class experience every day.

By joining moove.xyz as an Operations Manager, you're not just "keeping the lights on" — you're enabling scale, stability, and confidence across the platform. You'll collaborate closely with engineering, product, payments, partnerships, and growth teams while building the operational foundation needed to onboard the next 1 billion Web3 users. If you're detail‑oriented, systems‑driven, and enjoy making complex operations feel effortless, this role places you at the heart of moove.xyz's mission.

What You'll Do

• Manage customer support operations, ensuring timely, accurate, and high‑quality user assistance
• Oversee treasury operations, including monitoring balances, settlement flows, and fund movements
• Coordinate partner operations with payment providers, on‑ramps/off‑ramps, card issuers, and Web3 partners
• Build, document, and optimise operational processes and SOPs
• Work closely with engineering and product teams to escalate issues and improve system reliability
• Monitor operational KPIs such as support response times, resolution rates, and transaction exceptions
• Handle incident management, issue tracking, and post‑mortems when operational issues occur
• Support compliance‑related workflows and operational checks where required
• Continuously identify areas to automate, streamline, or improve operational efficiency

What We're Looking For

• Proven experience in operations, fintech ops, payments ops, or platform operations
• Strong understanding of financial operations, treasury flows, or payment systems
• Experience managing customer support or service operations
• High attention to detail with strong organisational and process‑building skills
• Ability to work cross‑functionally with engineering, product, compliance, and partnerships teams
• Comfortable operating in a fast‑paced, high‑growth environment
• Interest or experience in Web3, crypto, or fintech is a strong plus
• Calm, structured problem‑solver who can handle ambiguity and incidents effectively

What We Offer

• Competitive compensation, with USDC or crypto‑native options
• Direct collaboration with the moove.xyz founding, product, and operations teams
• High ownership over critical operational workflows and processes
• Opportunity to build scalable operations for a global Web3 fintech platform
• Exposure to payments, stablecoins, partners, and Web3 infrastructure
• Access to a global network of fintech and Web3 operators and builders

If you enjoy building systems, supporting users, and keeping complex platforms running smoothly, this role is for you.

Great products need great operations. Apply now and onboard the next 1 billion Web3 users — together.

MVCAREERS00006